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回盤前---客人要样品要怎么处理?sample的处理英文


回盤前---Sample, 样品处理的说法.....

样品处理,我一直觉得是外贸新人处理询盘需要的最重要的技巧,必须优先学习。

样品分为随机样random sample 或规格样 spec. sample,二种的说法不同.....

可以用以下的说法来回客人

当客户跟我们提到需要要样品的时候,我们都应该试着先与她建立一些的对话,看看对方的反应,了解需求的真实意愿如何?可以这样去回复他

第一,不建议客户买样品,这时候是体现我们关心客户的好时候,运费太高,划不来的,可以问一问客户,给客户拍一些高品质的图片来替代,看看好不好?

第二,通过说告诉客户要收取的样品费,可以了解样品背后的订单是多少?大家值不值得去做这些事情?也可以了解客户的等级的大小,如果是大客户或者大订单最好,我们也知道去准备这样样品的意义。如果是小客户的话,指不定就因为样品费不值得,谈的比较好就直接下单了。
 

例子 http://www.ginifab.com/gift/case_study.php?cid=61

 

这是客人要样品的邮件例子

I would greatly appreciate a sample. I understand the you do not have all colors on hand. If there is a choice, my preference order is white, blue, grey, then orange. Please ship samples to me at my address below and bill xxx for the shipping.

可以用以下的说法来回客人



样品用完了,不能马上寄
I am sorry but we do not have any of these in stock. We have ordered more and they will be in our Pennsylvania office in a couple weeks. Once I get them I can send you out a sample. If you need them quicker they can be sent to you directly for a cost of $60. They would deliver in about 4-5 days. Let me know.

Thanks very much!



样品用完了,不能马上寄
Unfortunately we do not have any of these eye patches in stock. I will ask my associates to order some and send to me as soon as possible. Is there a date that you need them? I will try my best to get them here quick but normally it takes a week to 10 days...

Let me know.



没有客人指定的样式的样品
These are all custom made if you send me a PMS color or something that you would like to match, I can see what we have. We do not keep samples of every color on hand, I am sorry I do not have neon, but we can do it.



没有客人指定的样式的样品
I am very sorry but we do not have any of the QR code bracelets in stock and will not have any for a few weeks. We have tons of silicone bracelets but none with the QR code.

I am sorry we can not meet your deadline for the samples.



We will be back in the office Monday we are still cleaning up after Sandy. I know we do not keep this item in stock as a sample. A random sample engraved is not available. If you want a spec sample the cost will be $100.

Thanks,
 



要求收费,但下单可以折扣
If you place the order your shipping fee for the sample will be deducted from the order.



打样费处理的说法
Spec Sample $250 and 15 days(proof, production and shipping included).If you end up doing the project the $250 will be absorbed into the project cost....



寄样的时间可能影响了整个案子的进度
Unfortunately I do not have a sample of that rope on hand. I can order one for next week but then the timeline gets knocked. Is there any room in the September date?



寄类似的样品给客人,没有寄客人指定要的款式
These bags are all custom made and done on demand so having samples is difficult at best. I have sent you from my office a similar bag(s) that I have here in the US. The samples from overseas will not be ready in a short amount of time. 



有样品可以马上寄,跟客人要运输帐号(这是从美国寄美国才可以,不能用在国际帐号)
Can I get a sample of product GD104002-30 - slap bracelet???
Thanks

Sure! Please send me an address and your shipper UPS/FEDEX number. It will go out tomorrow.



用客户帐号,直接从中国寄过去时
If your shipping account is international account from China I will sent them out tomorrow. Or you will get huge expenses please note.....


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