外贸个案故事

B2B外贸业务员新手上阵需知行程引导

第一个询盘处理注意事项(业务员)

接询盘之前必须先通过我们的Shadow Test，请主管安排. http://www.ginifab.com/gift/case_study.php?cid=58

然后开始处理询盘，而回盘前一定要先搞清楚:

• 询盘怎么来的? 自己一定要先去看一遍，先了解客人看到的是什么?
• 客人是那里来的? 几点发的询盘? 这可能是客人上网的习惯.....
• 询盘寄给那些人? 是否都要回?
• 搞清楚客人真正意思，回答真正的意思，不要光从字面上去解释......

再来看看你目前的基本功，能不能了解这些行业用语，先学会像个行家一样的回答这些问题.....

1) What is the price?
2) What is the setup charge?
3) What is the production time?
4) What is the imprint size?
5) From where the shipment will be made?
6) What is the PMS charge?
7) How many units per carton?
8) Can I add a full color logo?
9) What is the box dimension?
10) What is the box weight? 11) The paper proof has any charge or international fee?
12) Do you have an additional charge?
13) What is the freight estimate for all of this quantity since your location to Haiti? 14) What is the shipment time

接着再回到产品本身.....

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